Student Loan Angel solution
Loan Servicer Dispute
When the loan servicer makes a mistake — misapplied payments, wrong counts, loans that are not yours — there is a formal dispute process with escalation to the federal Ombudsman and the CFPB. Documenting the error is the first step.
Eligibility requirements
- An identifiable servicer error: payments, counts, loan status, or identity
- Statements, correspondence, and call logs as evidence
- Loans taken in your name without authorization may open a false-certification route
Timing and considerations
The servicer has a response window before escalation. Keep everything in writing from the start.