Privacy — Contact Requests

We collect your full name, email address, phone number, state or U.S. territory, preferred contact method, best contact time, language, Service Explorer answers and result, and the consent choices and notice version presented when you submit.

We use this information to receive, route, and respond to your inquiry; maintain an accurate CRM record; operate, secure, and troubleshoot the service; and meet legal and professional obligations. We generally respond within one business day, but submitting a request does not guarantee a response within that period.

We do not sell this contact-request information or share it for cross-context behavioral advertising. This contact-request flow does not send text messages automatically. If you select SMS, the separate SMS disclosure and your affirmative choice are recorded for this inquiry.

We use Cloudflare to deliver and protect the website and Twenty to maintain the contact request and follow-up work in our CRM. They process information for these business purposes under our direction. We do not use this form for marketing consent.

We keep contact-request information only while reasonably necessary to respond to and route the inquiry, maintain the CRM record, protect the service, and meet legal or professional obligations. The current CRM owner reviews records manually at 12 months. Verified deletion requests are processed subject to applicable legal, security, fraud-prevention, and professional-responsibility exceptions.

To ask about, access, correct, or request deletion of contact-request information, email privacy@studentloanangel.com. We may need to verify your identity before completing a request. Applicable law may provide additional rights and exceptions.

Submitting this form, receiving a Service Explorer result, or being contacted does not create an attorney-client relationship. A relationship begins only after a written engagement agreement is signed. Do not submit confidential documents or time-sensitive information, and do not assume that any deadline is being monitored.